His skill is evident in that he mastered the challenges posed by my patio - his work is amazing. He is courteous, customer-oriented, and communicative as well as an expert in his field. Even when there was a two-day weather delay, he called both days to advise me. He spoke with me every day advising me of updates. He confirmed these details with me multiple times. He clearly communicated what work was going to be done, when it was going to be done, and what I needed to do because of it. Oscar exceeded every expectation I had in terms of customer service and work quality. He explained each detail of what needed to be done, answered every question, and showed me pictures (in the book and via email) to ensure we were in agreement about the work to be done. It was very helpful that he left door hangers at each visit, so I knew where I was in the process.Īfter several challenges with miscommunication about the patio scope of work, I appreciated that Tony agreed to come to my home and walk the patio with me. He answered my questions, so that I was clear on what I needed to do. On the very first visit, he clearly explained the steps and the visits to me. Steve did a great job with the pool fire up process. The gentleman who did the tile did an excellent job. The pool crew did a great job of resurfacing the pool and cleaning up the pool and the patio. He chose to communicate with me in person (which was very effective) and actually got down into my empty pool to show me the challenges. Tom did an excellent job of explaining the why and how of my pool resurfacing. They sought answers to my questions and returned my calls quickly. I want to personally thank several staff members who made this happen.ĭiane and Lynn, in the office, demonstrated excellent customer service skills when answering the phone and communicating messages. Thank you for your hard work and diligence to complete my pool and patio in a timely manner and with a high level of quality. To the staff of Cliff's Pools and Patios,
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